Terms and Conditions of Sale
Terms Correct as of 23 Aug 2020
By purchasing from our website, you are agreeing with our terms and conditions. So carefully read through all details before purchase.
General terms used throughout this Terms and Conditions of Sale:
Consumer means customer (buyer, purchaser)
Company means Go Eco Love
Suppliers means our carefully selected retail partners of the company, or the Company itself, whose products you are purchasing. All details of the suppliers are provided on the supplier page at our website.
Orders and Contract
Once a consumer places an order through our website, you are agreeing to purchase from our Company/Suppliers. An email confirmation will be sent detailing the purchase of goods and the supplier details so you will know where the product is being dispatched from. Where multiple products are involved, there could be multiple suppliers. This is important should you wish to return the products, as the products must be returned to the original supplier.
Orders are aimed to be dispatched within 2 working days of receiving full payment but exceptions may arise. In such cases, you will be notified via email.
A contract between the consumer and the company or its suppliers is only formed when the goods are dispatched. Successful payment or an email confirming your order does not mean a contract is formed. Upon dispatch of products, you will receive an email confirmation. Until the goods are dispatched, the order may not be accepted by the company or the suppliers, or may be cancelled by you. In the case where there are multiple products from different suppliers, each supplier would dispatch individually and the contract would be individually formed between the consumer and each of the supplier.
Should you wish to cancel the order before dispatch, please notify the Company in writing via email and it will endeavor to process cancellation without delays. Note that cancellations will not be processed on week ends. There will be no dispatch during the week end either.
Personalized items and customized orders are exempted from this cancellation as these may already be in production upon your order being received by the company or its suppliers.
Cancelling Your Order
For online orders, under Consumer Regulations, you have the right to cancel your order within 14 days after the day on which you receive the goods or service (Day 1 will commence the day after the day you receive the products). Where a consumer orders multiple products, the cancellation period ends 14 days after the last of the products is delivered.
Certain goods are exempt from the right to cancel. These are:
- Perishable products such as fresh food, flowers and plants.
- Personalised or customized products.
- Toiletries, cosmetics, beauty products and jewellery if unwrapped or unsealed for hygienic reasons.
Should you wish to cancel after receipt of products, you must inform in writing by email or by using the “contact us” form on the website within a period of 14 days beginning on the day after the day you receive your goods as explained above.
You should return the products to the Supplier depending on who has dispatched the product. The products should be returned in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. There should not be any signs of misuse or abuse in order for us to process refunds. It is your responsibility to ensure that goods are securely returned back to the supplier. Suppliers will not be responsible for any loss or damage incurred during transit. If there are multiple suppliers involved in processing the refund, each supplier should satisfactorily receive the product back in order for the refund to be processed. Otherwise, only partial refund will be processed.
Refunds will not be processed if the products are lost or damaged in transit either. We recommend that you use a recorded or secure delivery method.
Substitute or alternative items will not be accepted as returns and Suppliers won’t be able send them back to you. In such cases, we have the right to charge a £20 investigation fee to cover our costs to resolve issues. So please look at items you are returning carefully as you will still be responsible for paying for the purchased item and you may incur these additional charges as well. If these are charged, we will off-set them from the amount that may be due to you as a refund.
Do note that by accepting returned products and processing the refund does not mean that we are waiving of our right to charge an investigation fee. For those in the UK, when in doubt, please contact Citizens Advice Bureau or a Solicitor as they will be able to provide you further information regarding your rights under Consumer Protection Regulations. Otherwise please seek legal or consumer advice as appropriate.
Shipment and Delivery
We ship worldwide. We use carefully selected courier or postal services to deliver your items. We dispatch items within 2 working days of the order. Orders are processed Monday to Friday.
Upon check out, you have the option to select rapid delivery services with additional fees.
Although we try our best, delivery times cannot be guaranteed. There will be no delivery on a bank holiday.
Our busy periods and events such as Covid-19 have an impact on delivery services. Please bear with us as we will do all we can to meet demand and supply.
Delivery Charges
Delivery charges will vary based on your order, the Supplier, and your geographical location. These will be detailed at the point of check out. Only standard delivery charges will be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. Rapid or enhanced delivery charges will not be refunded to you.
Delivery to Alternate Address
You may use additional delivery addresses other than your credit/debit card billing address. These can be added to your Account either during checkout or by logging into ‘My Account’ and selecting the ‘Delivery Address’ option.
Returns & Refunds
Returns
You may return most items in a new and unused condition, and wherever possible, in the original packaging. For all cancellations and returns, you must inform us in writing via email or through our contact page of our website within 14 days of receiving the item (Day 1 will the day after the day you receive the products), and you then have 14 days to return the items.
Refunds will only be processed onto the credit/debit card you used to make the purchase. We are unable to process it onto alternate cards or to alternate people.
Items purchased at our stores must only be returned to the store.
Please see section: Cancelling your order for further details
Exceptions to the Returns Policy
No refunds or exchanges can be processed on personalized or customized products. For hygiene reasons, pierced jewellery items, cosmetics, and toiletries cannot be returned if unwrapped or unsealed. Perishable items such as food, and drinks also cannot be returned.
Unless faulty, returns of items which are not in new or unused condition may not be fully credited to your account. This does not affect your right to return faulty items.
Ways to Pay
Below for all the methods of payment for our products.
Online
- All major credit and debit cards
In-store
- All major credit and debit cards where the store has such capability
- Cash
General Complaints
Please email us your complaints. All complaints are investigated fairly and replied to in a timely manner.
Credit Complaints
If you are dissatisfied with your complaints resolution, you may refer your complaint to the Financial Ombudsman Service www.financial-ombudsman.org.uk
General
These terms and conditions set out the basis on which you can use our website and place orders. To register on our website and to place orders you must be aged 18 or over. By ordering products from us is taken as you have read, understood and accepted these terms.
Go Eco Love is a trading name of Delta Infinite Ltd. Our registered address is: Go Eco Love, 17-21 Castle Street, Cardiff, CF10 1BS. UK. Registered number 09016039 (England and Wales). You may contact us at this address, or by using the form on the contact us section of the website or email us at info@goecolove.com.
Prices
The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may need to be altered. Only the current prices will be shown at the time of your order. Prices of products displayed at and ordered through our website may differ from prices in-store.
Usage
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business.
Availability
All orders for products are subject to availability.
Reproduction and colour variations
We try our best to show the colours of the products as they are. However, the colour settings of your screen may result in slight variations. We also try our best ensure that the descriptions are accurate and clear.
Language
Information is supplied in English and all communication will be in English during your agreement with us.
Company Information
Company Registered Number: 09016039
Changes
If any of this information changes, we will tell you by updating the terms and conditions at our website or by emailing you.
Law
Our agreement with you is based on the laws of England and Wales and these laws will prevail.